Carnival Citi

3.6

WELCOME BONUS

5,000 Free Sweeps Chips and 10,000,000 Free Coins

min.purchase

$4.99

min.purchase

min.redemption

$100

min.redemption

Casino games

200+

Casino games

Company Info

2023, Citi Media Tech LLC

Restricted States

Banned - Michigan and Washington; No cash prizes - Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, and Utah

Welcome Bonus

Free 5,000 sweeps chips and 10 million coins; spend $9.99 and get 20,000 sweeps chips + 20 million coins

Currencies

Sweeps chips & coins

Payment Methods

Visa, Mastercard, American Express, Discover, PayPal, Trustly and Venmo

Gaming Software

GMW, KA Gaming, and Habanero

Gaming Categories

Slots, solitaire, table games, arcade, and video poker

Support Contacts

Email: support@carnivalciti.com; phone: 1-786-772-1915

General Ratings

73 /100 Expert rating Ross T.
75 Promotions and Bonuses 65 Games 70 Payments 77 Safety & Trust 80 Customer Support 70 User Experience
Rating process

Our general ratings score is the Expert Rating across 50+ criteria in six different review areas, including bonuses, games, payments, and more.

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Carnival Citi Casino Review

Carnival Citi is a sweepstakes site that was launched in 2023 by Citi Media Tech LLC, a Miami-based company. You will find 200+ games, including slots, arcade, and video poker, powered by quality software providers, such as Hahanbero, KA Gaming, and GMW. The welcome bonus is higher the most, delivering 5,000 sweeps chips and 10 million coins for free.

Carnival Citi offers free play with coins in 48 US states, with the exception of Michigan and Washington, and promotional play with sweeps chips (SC) in 37 states, excluding Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, and Utah.

I tested Carnival Citi by playing some of the progressive jackpot games with prize pools of over 300,000,000 SC, some popular bonus drops, and specialties like keno and solitaire. Check out my extensive review to find out if Carnival Citi should be your next sweeps destination.

Pros

  • Over 200 casino-style games
  • Huge no deposit bonus
  • Table and fish games
  • Live chat support is available
  • Venmo payments
  • Progressive jackpot games

Cons

  • Restricted in 13 states
  • Table games and video poker are blocked until you spend $24.99+
  • Mail-in bonus is too small
  • No RTP info
  • High minimum redemption at $100
Editor’s Note

If you’re into video poker or want to pocket a jackpot prize, you can go for Carnival Citi. Your options include over 15 games with prizes going up to 300 million SC and some poker games, such as Double Poker Bonus, 10’s Or Better, and Aces & Faces. However, if snail mail bonuses are your thing, you’ll be disappointed, as you can only get 2 SC per envelope.

How Carnival Citi Casino Works

Carnival Citi can be a social or a sweeps casino, depending on your state.

If you live in one of the 37 states where Carnival Citi is legal, you’ll see that the sweeps platform has two currencies: coins and sweeps chips. The first one offers free play, while sweeps chips offer promotional play, and you can redeem real cash prizes after you play through them at least once. The ratio is 1,000 SC equals 1 USD. There are various ways to receive free sweeps chips: from giveaways to purchasing gold coin packs and sending handwritten letters.

On the other hand, Carnival Citi is a pure social casino in 11 states, where members can only play with coins. In this case, you can play all games but can’t redeem real money prizes.

Carnival Citi Casino Bonuses

Carnival Citi Bonus

I received 5,000 sweeps chips and 10 million coins as soon as I registered. I then decided to take the first purchase discount as well and spent $9.99 for 20,000 sweeps chips and 20 million coins worth $20.

You can also get 1,000 SC from the daily login bonus and 2,000 SC for sending a letter. There are other ways to keep your sweeps balance in check, and I’ll tell you all about it.

Bonuses Review

No Deposit Bonus5,000 sweeps chips and 10 million coins
Promo Code3B8H
First Purchase BonusSpend $9.99 and get 20,000 sweeps chips + 20 million coins
Daily Free Credits1,000 sweeps chips
VIP ProgramExclusive discounts and access to all games
Mail-in Bonus2,000 sweeps chips

Carnival Citi offers the following bonuses and promotions for existing members:

  • Daily Login – Log into your account every 24 hours to receive 1,000 SC automatically. However, you can only receive this bonus for 5 days in a row.
  • Bonus Drops – Carnival Citi is pretty active on social media and posts promo codes a few times a week. The last Instagram code I used gave me 2,000 SC for free.
  • Social Media Giveaways – Bonus drops aside, Carnival Citi has plenty of Facebook and Instagram giveaways. They will post a quiz asking you to guess the correct answer in the comments. If you’ve got it right and you get picked, you will receive free coins and sweeps chips.
  • Lucky Draws – You get 3 e.tickets every time you spend 10,000 SC when playing games. This is when the auto raffle starts. There is a daily lucky draw with 10,000 SC in prizes, a weekly draw with 25,000 SC in prizes, and a monthly draw with 100,000 SC up for grabs.
  • Snail Mail – The snail mail gets you 2,000 SC per envelope. You have to send a handwritten letter to 6171 NW 72nd Ave, Miami, FL 33166, and follow the strict instructions available in the promo rules section of Carnival Citi.

Promotions & Bonus Assessment

75 /100
Good range of bonuses but a little on the low side
  • Above-average welcome bonus
  • Frequent bonus drops
  • Low playthrough at 1x
  • Small bonuses for existing users
  • No tournaments
  • The first purchase promo isn’t spectacular

Carnival Citi Casino-Style Games

Carnival Citi has a game lobby filled with 200+ titles by GMW, KA Gaming, and Habanero. You will find popular releases ranging from progressive jackpots to video poker and solitaire. Even through there isn’t a level progression, 3 reel slots, table games, keno, and video poker are restricted for everyone who hasn’t made a purchase of at least $24.99.

You can play all unlocked games for free with the tons of free coins you get. If you decide to play with SC, you will be able to place between 100 and 100,000+ SC per spin. However, most of the game RTPs aren’t disclosed—not at Carnival Citi, nor on the official GMW’s site.

All available options have a decent design, but I like some slots more than others, thanks to their modern mechanics.

Games and Software Review

Our Top PicksClumsy Cooks, Medusa, Black Panther
Number of Slots200+
Jackpot Games15+
Table Games10
Other Gaming OptionsKeno, solitaire, and video poker
Gaming VendorsGMW, KA Gaming and Habanero

Three software provider partnerships have created a 200+ game lobby at Carnival Citi. Compared to the top sweeps casinos in the industry, with over 1,000+ games and 10+ software providers, it’s safe to say that Carnival Citi is falling behind. However, game variety is its strong suit, offering a few table games, solitaire, and some fish tables.

Online Slots

Online Slots

If you’re a slots fan, your choice is about 200 reel games. What I really like is that the mechanics vary greatly. There are tumbling reels, cluster pays, classic, and video slots available. The themes vary greatly, too, as you can find Oktoberfest, noir, movie-themed, and historical games like Napolean. While most of these games don’t have published RTPs, those that do are between 96% to 97%, which gives me peace of mind.

Of course, we can’t forget Carnival Citi’s 15+ progressive jackpot slots. Games like Ten Tigers have a 312,000,000 SC jackpot. These are some of my favorite Carnival Citi slots:

  • Clumsy Cooks
  • Medusa
  • Black Panther
  • Draculuv
  • Majestic Lion
Table Games

Carnival Table Games

Carnival Citi has 10 table games from Habanero, including:

  • 3 Hand American Blackjack
  • 5 Hand American Blackjack
  • Baccarat
  • Baccarat Zero Commission
  • Blackjack 3 Hand
  • Double Exposure 3 Hand
  • Roulette
  • Sic Bo
  • American Blackjack
  • Dragon Tiger

The downside is that you need to spend $24.99 or more before you can access any of these games. I’ve never seen a rule like this before, especially because there is no level progression.

Arcade

Carnival Citi Arcade

Lastly, you have access to 7 arcade games from KA Gaming. These include some fun fish table games, like Mermaid Hunter and Fishing Expedition. The RTPs for these games are 96%, and max wins are up to 100x.

Other Games

There are a few video poker games, such as Jacks Or Better, Double Double Poker Bonus, Bonus Poker, 10’s Or Bet, Aces & Faces, and Deuces Wild. Carnival Citi also has solitaire and keno, which I rarely ever find at sweepstakes casinos.

Games Assessment

65 /100
Games from top providers but a small library and tables games are restricted
  • Fish games
  • 15+ progressive jackpot slots
  • Some games unlocked through purchases
  • No mainstream game vendors
  • No live dealer games

Carnival Citi Banking

Carnival Citi Banking

You can purchase Carnival Citi coins via credit/debit card, e-wallet, a mobile payment system, and bank transfer. With every coin package, you get complimentary sweeps chips, which can be redeemed for cash prizes. You can redeem via bank transfer or PayPal, and the minimum redemption is $100. The maximum daily redemption limit is $10,000, while the weekly is $25,000.

Payment Options Review

Carnival Citi BankingPurchasesRedemptionsAverage Redemption Time
VisaYesNoN/A
MastercardYesNoN/A
American ExpressYesNoN/A
DiscoverYesNoN/A
VenmoYesNoN/A
PayPalYesYesUp to 5 days
TrustlyYesYesUp to 5 days

You can see the amount of coins and sweeps chips you have at the top of the screen. To purchase more coins, hit the + icon and select a package. Then, enter your payment details and confirm the transaction.

To redeem your sweeps chips, you first need to play them through 1x, upload your ID and proof of address, and accumulate at least 100,000 SC. You can redeem via PayPal or online bank transfer, and your prize will arrive within 5 days. When I redeemed with PayPal, $250 hit my account in 3 days.

Payments Assessment

70 /100
Wide range of payment methods, but redemptions are a little slow
  • Industry standard banking T&Cs
  • Varied eWallet support
  • Slow redemptions
  • High minimum withdrawal limit
  • Must solve quiz to request a prize
  • Complicated conversion rate

Is Carnival Citi Casino Legit?

Carnival Citi Reviews

Yes, Carnival Citi is legitimate. The sweepstakes platform has 2,000+ reviews on Trustpilot, with a 4.7-star rating and a 4.6-star Facebook rating based on 100+ reviews. Carnival Citi geo-blocks players from restricted states and even prevents you from signing up via a VPN. Also, if you want to redeem a cash prize, you’ll have to upload your ID and proof of address.

As it abides by the sweepstakes regulations, all games are free to play, and you receive a steady supply of sweeps chips for free. The casino is also owned and operated by a US-registered company, Citi Media Tech LLC (address: 6171 N.W. 72nd Ave, Miami, Florida 33166).

Carnival Citi has games from Gaming Media Works (GMW), which has been producing slots since 2002. All titles have been audited by BMM Testlabs, which has been inspecting games for 40+ years.

Carnival Citi only launched in 2023, so they haven’t established a track record yet. Nevertheless, the many positive reviews and my experience show that this sweeps casino is legit.

Company and Safety Review

CompanyCiti Media Tech LLC
LicenseNo
RNG-tested GamesYes
Age Restrictions18+
KYC ChecksYes
Website EncryptionYes
Operating Since2023
Responsible Gaming Features

Carnival Citi has a section dedicated to responsible social gameplay where they share tips on how to enjoy the social casino. There is a self-assessment questionnaire to help you identify any signs of problem gaming.

You can also set limits on daily and weekly coin purchases or self exclude from the casino. However, to use these responsible gaming tools, you have to email Carnival Citi. I stand my ground that these tools should be available from within your account. My reason is that a player may send the email and be able to continue playing for hours or even days until Carnival Citi finally responds.

Safety Assessment & Trust Score

77 /100
Owned by Miami based company with games from licensed providers
  • Operated by a US-based company
  • Secure website
  • Protective measures in place
  • Limited track record
  • Must contact support for account restrictions

Carnival Citi Customer Support

Carnival Citi Support

Whether you want to email, live chat, or even telephone support, Canival Citi is ready to deliver. I was pretty impressed with the level of service via live chat. Within seconds, I got to talk with a professional agent rather than a bot. I can say that my interactions were friendly and helpful, even though, at times, I had to rephrase my question to get an appropriate answer.

I also sent an email, and I’m not happy to report that Carnival Citi took almost three days to reply, which is too slow. To be honest, I didn’t try the telephone support line (I’m not a fan of being on hold and dealing with spotty connections), but it’s an available option.

Contacts Review

Phone1-786-772-1915
Emailsupport@carnivalciti.com
Live ChatYes
FAQ pageYes
Other Contact OptionsFacebook
Response TimeInstant

Carnival Citi Support Assessment

80 /100
Easy to contact and 24/7 live chat
  • Live chat 24/7
  • Phone support available
  • Responsive and polite agents
  • Slow email responses

Carnival Citi Casino UX

Carnival Citi Games

You will either love or hate Carnival Citi’s interface—it’s basic, almost in a negative way. The color pallet is unusual, but I would say it works in terms of readability. However, what doesn’t work are the game categories. For instance, tapping on Slots gives you solitaire and table game suggestions. I was happy to see there is a search bar, but not as thrilled that it works only for game names.

I tested Carnival Citi on my iPhone 15 and Macbook Air, although I spent more time playing on my phone. I’m happy to share that the site works equally well on mobile and desktop. I had no issues navigating around, picking up the daily bonus, or purchasing coins. Also, the games loaded instantly on my phone and laptop and auto-adjusted to my screen without any issues.

Accessibility Review

AppsNo
Mobile CasinoYes
Mobile-Specific FeaturesNo
Filtering OptionsSearch function, games divided into multiple categories
Number of Mobile Games200+
Aspects That Are Missing on MobileNo

UX Assessment

70 /100
Theme looks a little cheap, but the site is fast and easy to navigate
  • Responsive site
  • Instant play casino
  • Poor menu segmentation
  • No mobile apps or shortcuts
  • Outdated graphic design

Carnival Citi Sister Sites

Carnival Citi doesn’t have any sister sites, as Citi Media Tech LLC doesn’t own any other sweepstakes casinos. Nevertheless, if you’re looking for similar sites, I recommend WOW Vegas (more slots and bigger first purchase bonus), McLuck (better progressive jackpot games and mail-in bonus), and Stake.us (faster redemptions and no restrictions on table games).

Comparison

Carnival Citi CompetitorsGamesWelcome BonusAppsBest For
Carnival Citi200+No deposit - 5,000 sweeps chips + 10 million coinsNoProgressive jackpots
WOW Vegas950+No deposit - 250,000 WC + 5 SCNoVIP program
McLuck660+No deposit -7,500 GC + 2.5 SCYesProgressive jackpots
Stake.us1,000+No deposit -10,000 GC + 1 SCNoInstant redemptions
Pulsz900+No deposit - 5,000 GC + 2.3 SCYesMobile play
Fortune Coins400+No deposit - 630,000 GC & 1,400 FCNoNo deposit bonus

How It Stacks Up

Compared to the big shots, Carnival Citi falls short in every department. Sure, the $5 no deposit bonus is far from bad, while you can get $14 when you sign up at Fortune Coins. Another area where Carnival Citi is lacking is in the AMOE bonus department. They only give you $2 per envelope, while sites like Stake.us and Pulsz give you $5, and McLuck offers $4.

Carnival Citi has 200+ titles but makes you spend $24.99 to access table games and video poker, while casinos like WOW Vegas and Pulsz have more than triple the number of games, and all titles are unlocked as soon as you register. Carnival Citi also doesn’t have live dealer games. Stake.us and McLuck have live blackjack, roulette, and baccarat.

What’s more, redemptions at Carnival Citi may take up to 5 days. If you compare this to Stake.us, where your prize arrives within minutes, you’ve got a clear winner.

Our Experts Verdict

SweepsKings Casino Approved

Carnival Citi is a solid social casino with 200+ slots, table games, video poker and even progressives from licensed providers. The sweeps casino has some upright offers, including a $5 no deposit bonus and a $1 daily login deal.

Unfortunately, you can’t win cash prizes in 13 states, and table games and video poker are restricted until you spend $24.99+. If you want a superior selection of games, access to free table games, and even better bonuses, I suggest you check out the other sweepstakes casinos I’ve reviewed. My personal favorites are McLuck, WOW Vegas, and Pulsz!

For users who have already signed up and played on the above brands and are looking for something new, Carnival Citi is not a bad option. It’s a unique site with cash prizes and hundreds of games. Our team didn’t find anything alarming while testing it, the opposite. Our links instantly trigger the sign up bonus, so feel free to take a swing at Carnival Citi games today.

FAQs

Is Carnival Citi legit?

Carnival Citi is a legit social casino. They provide lots of free coins and sweeps chips, don’t operate in restricted states, and verify users’ accounts. Their games are powered by GMW, which has been audited by BMM Testlabs and operating since 2002.

Is Carnival Citi legal in the U.S.?

Carnival Citi is legal in all U.S. states except Michigan and Washington as long as you’re 18+. If you reside in Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, or Utah, you can only play using coins and can’t redeem cash prizes.

Does Carnival Citi pay out real money?

Carnival Citi does pay out real money. Sweeps chips can be redeemed for cash prizes after they’ve been played through once and you’ve verified your account. The minimum redemption is $100, and the exchange rate is 1,000 sweeps chips for $1.

How do I get free money at Carnival Citi?

You can get free money at Carnival Citi from the following bonuses: No deposit - 5,000 sweeps chips; Daily login - 1,000 sweeps chips; Mail-in - 2,000 sweeps chips per stamped envelope.

What is the best bonus at Carnival Citi?

The best bonus at Carnival Citi is the no deposit offer. You’ll get 5,000 sweeps chips and 10 million coins worth $5 just for creating an account. You can sign up in under one minute.
Ross Timmins

Author: Ross Timmins

Updated:

When Ross Timmins isn’t playing at sweepstakes casinos and redeeming cash prizes, he’s writing about them. Ross is our master bonus hunter who continues to impress us with his uncanny ability to find the best promos out there. He also produces incredibly in-depth reviews, if a casino gets Ross’ thumbs up, it’s worth checking out!
When Ross Timmins isn’t playing at sweepstakes casinos and redeeming cash prizes, he’s writing about them. Ross is our master bonus hunter who continues to impress us with his uncanny ability to find the best promos out there. He also produces incredibly in-depth reviews, if a casino gets Ross’ thumbs up, it’s worth checking out!
5,000 Free Sweeps Chips and 10,000,000 Free Coins