Sweepstakes casinos have jumped on the AI bandwagon, and they have been exploring its potential to enhance players’ gaming experience for a good long while.
Scores of social gaming sites have incorporated this tech on their platforms to help put all players on a level playing field by ensuring fair play. This technology also helps sweeps sites to bolster security measures, streamline customer support, and provide a personalized experience.
Stay put if you would like to get the gist on how the big guns in the sweepstakes casino industry are leveraging AI benefits.
How Top Sweepstakes Casinos Leverage AI Benefits
The top dogs in the blooming social gaming industry are using AI tech in several different ways. Below, I will explain how the reigning titans of sweepstakes casinos are taking advantage of the benefits that Artificial Intelligence offers:
Global Chat
You will find global chat rooms on quite a few top-rated social gaming platforms that accept players from different parts of the US. These gaming platforms attract a good number of players because they provide an excellent way to connect with like-minded people from different walks of life.
By providing a safe environment where players can chat about a range of topics related to social gaming, these sites are perfect for those who want to enjoy casino-style games and still get an opportunity to socialize with other players. Players can exchange info about the hottest promotional deals, share their social gaming journey on that platform, and even ask for some advice. AI acts as a conversation starter in a high percentage of global chats that I have joined; they can generate icebreaker questions revolving around social gaming or the site where you are playing.This helps to set the tone for engaging discussions and interactions.
The great majority of gaming sites with global chat use AI tech as a moderator. Their responsibility is often to oversee conversations while enforcing community guidelines and rules, which will ensure everyone enjoys a positive, warm space. In addition to ensuring discussions are appropriate, AI helps maintain civility while protecting players by flagging inappropriate users and content.
Chatbots
While social casinos with cash prizes have a support team comprising human agents, to my knowledge, the support team of most sweepstakes sites is not available around the clock. Top-rated social gaming sites understand that players’ emotions can run high if they have to wait around for hours when they have an issue they would like to solve ASAP. And that’s why a significant number have invested in AI chatbots to provide support 24 hours a day, 7 days a week while keeping costs to a minimum since they don’t have to spend one red cent on hiring more customer representatives.
These AI powered tools provide relevant deets and instant replies to any basic questions you may have. They can also connect players with live human support if the issue is complicated. The chatbots serve as an extension of a FAQs page and provide pre-written responses.
Personalized Promotional Deals and Bonus Offers
With AI technology, sweepstakes sites can design personalized promotional deals and bonuses that all players will find alluring. It can create personalized loyalty programs and challenges to ensure players have a gripping social gaming experience. Based on their gaming pattern, players can enjoy tailored missions or achievements that give them the chance of snagging rewards that will take their fancy, such as free spins bonuses on a specific online slot.
Game Recommendations
Because AI can monitor the behavior of each player and can track their gaming history, this makes it easy for the bigwigs in the social gaming industry to know which games resonate with each player and recommend them to give it a go. For example, if you get a kick out of spinning the reels of online slot games with cascading reels, the platform will recommend online slots that use this game mechanic. This approach ensures social gaming sites have returning players.
Regulation and Compliance with Sweeps Rules
Top of the line sweepstakes sites use AI technology to ensure they are abiding by sweepstakes laws and regulations. AI can help operators ensure that all players joining their platforms meet residency and age requirements. All players must be at least 18 years or 21 old to sign up or play casino-style games legally at social casinos. Leading gaming platforms have integrated AI into the Know Your Customer procedure, which you must complete before making a redemption request.
AI-driven KYC identity verification uses advanced facial recognition technology that examines and verifies facial features while ensuring the user’s real-time presence via passive liveness detection. AI also matches the player’s selfie with their ID to ensure they are the same person, which helps in preventing underage persons from playing on their platforms. Operators also use AI tech to detect and prevent players from creating multiple accounts with the aim of abusing bonuses.
Case Study of AI at Sweepstakes Casinos: Stake.us
Stake.us is one of the top-rated sweepstakes casinos leveraging AI benefits in different ways. The gaming site has an AI-powered live chat function that streamlines its support system by connecting players to one of its well-trained, highly-skilled customer service representatives. I set up a Stake.us account and initiated the live chat feature to inquire about Stake.us chat community; since this AI-driven chatbot is available 24/7, it instantly connected me with a human agent who was glad to assist.
Stake.us also uses a reliable third-party verification service known as Veriff to verify the identity of each player. New players are required to take a selfie with their mobile device and upload an image of their driver’s license or ID. The tool will then use AI tech to compare the two images to determine if they match.
Since AI is efficient at data collection, Stake.us has harnessed its power to identify games that players can’t get enough of. When you go to the sidebar menu and click on any of the game categories, the games that are bangers will appear on top, each one showing the number of players who have sprung into action.
The platform also uses AI to analyze the activity of each player, and then update their Daily Race Leaderboard in real-time. What’s more? AI helps Stake.us to automate its VIP rewards program. Players will automatically be enrolled in the VIP loyalty program after signing up and progress according to their activity.
Does AI Benefit Social Casino Players? My Thoughts
Artificial Intelligence has proven beneficial to many social casino players for various reasons, most of which I covered in this blog. Since it provides personalized game recommendations that aligns with the player’s preferences, this saves them a lot of time that they could have otherwise wasted exploring the entire game collection looking for a title that will ignite their interest.
AI can also tailor free spins, bonuses, and other incentives based on each player’s activity and preferences, which makes them more relevant and attractive.
Nowadays, RNGs are enhanced with AI algorithms, which ensures the outcomes of games are random. This levels the playing field, giving everyone an equal opportunity of winning. AI chatbots are typically inferior to real-human agents, but new casinos with ChatGPT integrated assistance are better than not having any instant help feature.
Author: Bogdan Lunkan
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