Citi Media Tech

What separates Citi Media Tech from most sweeps casino operators is its focus on technology. A big chunk of everything you see on Carnival Citi Casino’s website is built in-house and powered by proprietary tech. The company created a stable social casino site fully optimized for mobile play.

While the Citi Media Tech’s official website doesn’t reveal too many specifics, our team at SweepsKings conducted comprehensive research into the company, and we’re here to reveal everything we’ve found.

The circumstances surrounding Citi Media Tech’s foundation are unclear. From what we’ve gathered, experienced professionals are behind the wheel. They pinpointed a few gaps that are fairly common in the industry, but are easy to overlook – UX, design, and feel.

Citi Media Tech has been laser-focused on a single sweepstakes casino for years; they kept expanding Carnival Citi’s offering, and the site keeps looking and playing better.

The company has a registered address in Miami, Florida. However, no links to social media pages or Linkedin profiles appear on its official website or anywhere on Google.

Throughout my research, I discovered that Citi Media Tech is linked to Panayis Palexas, the CEO of Trupal Media (owns and operates Cleo Social Casino). Trupal Media holds a license with the United Kingdom Gambling Commission, and Panayis Palexas is listed as Member Manager in Citi Media Tech’s BBB application.

On that note, Citi Media Tech currently holds an unofficial “A-” rating with the Better Business Bureau. While the BBB does not yet accredit them, the rating reflects just one complaint filed in the past three years and no issues reported in the last 12 months, which is a stronger standing than you’d typically expect from a newer social casino company.

Citi Media Tech Social Casinos

At the moment, Carnival Citi is the only sweepstakes casino that lists Citi Media Tech as its operator. Our team noticed that several other social casino sites share the same registered company address (but different registration numbers) with Carnival Citi, but they aren’t directly connected.

Similar providers, FAQs, and UX elements are found at Carnival Citi and ZitoBox, but these sites are significantly different in many other respects. They use different virtual currencies, have different bonuses, and for what it’s worth, they don’t look one bit alike. Here, the only connection is the gaming software – both Carnival Citi and ZitoBox offer games from Game Media Works (GMW) and KAGaming.

Carnival Citi debuted in 2023. At the moment of writing, the site offers slightly over 200 casino-style games, including video poker, keno, fish shooters, and slots. The site made quite a splash with a welcome bonus of 10 million Gold Coins and 5,000 free Sweeps Chips.

Unlike most sweepstakes casinos where 1 unit of SC winnings is $1 in redeemable prizes, 1,000 played Sweeps Chips is worth $1 for redemption purposes at Carnival Citi.

The Citi Media Tech casino is also different from most up-and-coming brands in the banking field. While most support simple options like cards and bank transfers, Carnival Citi supports Visa, Mastercard, Amex, Discover, Trustly, PayPal, and Venmo.

Is Citi Media Tech Trustworthy?

We initially researched Citi Media Tech while testing and later reviewing Carnival Citi. Our preliminary scrutiny of this operator revealed all the markings of a legitimate, trustworthy company. Their casino requires no real money purchases, is protected by SSL encryption and strong firewalls, and the offered games come from reputable software providers.

A comprehensive responsible social gaming policy found at Carnival Citi outlines multiple RSG tools like spending and access-limit controls, but it also features a self-assessment test and links to responsible gaming authorities like Computer Gaming Addicts Anonymous.

When it comes to transparency, Citi Media Tech has an “A+” in our book. The company is reachable via phone or email, has a physical presence in the U.S. (Miami, Florida), and offers players a safe gaming environment.

Citi Media Tech Scandals, Lawsuits and Controversies

Earlier, I mentioned that Citi Media Tech had received only one formal complaint on its BBB page. The issue was reported in 2024 and underpins a redemption problem. The player who submitted the report said that they couldn’t redeem a prize with Trustly. Citi Media Tech’s team addressed and resolved the problem on the following day.

No other problems, complaints, or negative feedback exist on any other legitimate reviewing platforms like Trustpilot. The casino has one of the cleanest gaming-related threads on Reddit, where most users either inquire about how the platform works or praise its features.