Carnival Citi

General Ratings

Carnival Citi Casino Review

Carnival Citi Casino is a 2023-launched sweepstakes platform that is slowly building a solid reputation. The casino’s welcome offer is one of the best in the industry, awarding 10 million Coins and 5,000 Sweeps Chips that you can claim by following our registration link. Even better is that the casino sends out personalized promo codes via SMS and email and posts frequent coupons on their social media.

Carnival Citi has a limited library of more than 200 games, with video slots, video poker, and arcade games being the main categories. The casino offers a standard set of payment options with credit cards, PayPal, Trustly, and Venmo. Most importantly, I found the casino safe and trustworthy, with round-the-clock support.

Of course, it’s not all sunshine and rainbows. Carnival Citi has a long way to go if it wants to compete with the best sweepstakes casinos in the country. My Carnival Citi review below will focus on both the positive and negative sides of the platform, examining its every aspect.

Legal States

Carnival Citi is available in 48 states. Michigan and Washington are the only jurisdictions from which you can’t join this casino. However, there are also 11 other states from where you can access Carnival Citi, but you won’t be allowed to play with Sweeps Chips and win real money prizes. These include Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, and Utah.

How Carnival Citi Works

Carnival Citi is your run-of-the-mill sweepstakes casino. It has two currencies, namely the non-redeemable Coins and the redeemable Sweeps Chips, that you can convert to real money at the rate of 1,000 SC for $1.

To convert Sweeps Chips into USD, you must play through them at least once and reach a minimum balance of 100,000 SC.

You can obtain Sweeps Chips through promotions or get them as a bonus for making Coins purchases. Completing purchases is optional since the casino awards free Coins and Sweeps Chips through various no deposit promotions.

However, Carnival Citi has weird promo limits. For instance, if you have more than 2,000 SC in your balance, you can’t purchase with promo codes. What’s even worse is that if you have more than 2,000 SC originating from a promo code purchase, you won’t be able to purchase another package at all.

Carnival Citi Bonuses

Carnival Citi has a lineup of bonuses and promotions that are fairly typical of sweepstakes casinos. As a new player, you will get a sign-up bonus after creating and verifying your account, which will grant you a hefty 10 million Coins and 5,000 Sweeps Chips. You don’t need a promo code to claim this offer.

After that, you can claim 1,000 SC for every daily login, enter lucky draws, participate in social media giveaways, and request additional Sweeps Chips through mail-in requests.

New customers can enjoy a special first purchase offer with 20 million Coins and 20,000 SC for just $9.99. This purchase will also grant you access to the casino’s full range of games.

Alongside all this, you will find a variety of Carnival Citi coupon codes if you accept to receive promo material from the casino. Moreover, Carnival Citi frequently posts limited-time bonus codes on their Facebook and Instagram pages.

Bonuses Review

Here’s the breakdown of all the main promotions available at Carnival Citi:

• Sign-up bonus: 10 million Coins and 5,000 SC. To receive this offer, you must create an account as a new customer using our links.
• First purchase bonus: Buy 20 million Coins and receive 20,000 free SC for a discounted price of $9.99.
• Daily login bonus: Log in once every 24 hours to receive 1,000 SC for free. You can get this bonus only for 5 days in a row.
• Mail-in bonus: Mail a letter to Carnival Citi, and upon approval, you will receive 2,000 free SC. Details on what to write on the envelope can be found on the casino’s website.
• Lucky Draws: Play eligible games to earn e-tickets for Lucky Draws that run daily, weekly, and monthly and feature prize pools of up to 100,000 SC.
• Social media giveaways: Follow Carnival Citi on social media to get information on various giveaways.
• Carnival Citi promo codes: Check your inbox for personalized coupon codes that give you purchase discounts.

Promotions & Bonus Assessment

Carnival Citi Casino-Style Games

Carnival Citi offers a library of more than 200 games from Habanero, KA Gaming, and GMW. You won’t find any premium titles from Pragmatic Play like on some other top-rated platforms, but the games are still of decent quality and provide good variety.

Naturally, video slots make up most of the library, with Tripl3 Jewels, Medusa, Magic Lamps, and Diamonds Deluxe being some of the standout titles I found in the “Hot” tab. There are only a handful of jackpot slots, but I was impressed to see that their top prizes can grow to tens of millions of Sweeps Chips.

Aside from video slots, the Carnival Citi casino features video poker and arcade games in its two remaining main categories, while there are also a couple of keno and a few solitaire games to pick from.

Games and Software Review

You can only try the games if you’re a registered user. Unfortunately, a lot of the games are paywalled. To access categories such as three-reel slots, video poker, keno, and arcade, you must purchase a coin package of $24.99 or higher.

Only three providers supply Carnival Citi’s library. They have solid products, but they’re not exactly top-tier like Pragmatic Play and Hacksaw, with whom a lot of successful sweepstakes casinos have partnered.

Next, I’ll break down the three biggest game categories at Carnival Citi Casino and single out a few notable games from each.

Games Assessment

Carnival Citi Banking

The available payment options at Carnival Citi Casino include Visa, Mastercard, Discover, AmEx, PayPal, Trustly, and Venmo, which is a decent range. However, keep in mind that you can only request a prize redemption through Trustly online banking.

Buying packages is optional, but you’ll surely be tempted to make one so as to access the entire library of games and grab a first purchase bonus. It’s best to follow Carnival Citi on social media to get info on all time-limited purchase deals.

Payment Options Review

The minimum redemption at Carnival Citi Casino is 100,000 SC, which equals $100. All Sweeps Chips you receive must be played through at least once before you try to redeem them. You can’t redeem more than $2,000 per transaction, $10,000 per day, and $25,000 per month.

Payments Assessment

Is Carnival Citi Casino Legit?

Carnival Citi is run by Citi Media Tech LLC, a Miami-based company that launched this casino in 2023. The casino and its operating company have a short yet relatively clean track record with very few complaints from players, mainly regarding minor payment issues.

Although it doesn’t disclose the specific technology it uses, the Carnival Citi Privacy Policy page states that all personal information is stored on secure servers behind firewalls.

Company and Safety Review

Safety Assessment & Trust Score

Carnival Citi Customer Support

You can contact Carnival Citi customer support by email, live chat, or phone. Email responses are usually the slowest, but you should get a reply within a day. Live chat and phone are much better options if you seek immediate help, especially considering they’re open around the clock.

One nice thing is that you can reach out to live chat without having previously opened an account. This is good because you may want to gather information before committing to the platform.

Contacts Review

Support Assessment

Carnival Citi Casino UX

Carnival Citi is not exactly the prettiest-looking sweepstakes casino out there. The home page looks bland, and the categorization can sometimes be confusing. Also, pages take a little longer to load than I’m used to, especially when launching a game.

I experienced the same hiccups on the mobile site, which is the only option for playing on the go since Carnival Citi doesn’t have a dedicated app.

Accessibility Review

UX Assessment

Carnival Citi Sister Sites

Citi Media Tech doesn’t operate any other sweepstakes casinos that we know of. Carnival Citi is their sole project, and they should keep it that way and continue improving the platform before focusing on other initiatives.

Having said that, our ZitoBox review found the same registered company address, gaming software, and T&Cs with Carnival Citi. It is safe to assume the two platforms are managed by the same people.

Comparison

How It Stacks Up

Carnival Citi is a decent, well-rounded sweepstakes casino, but I can’t honestly give it any higher praise than that. It doesn’t excel in any area; it has fewer games than most top brands, doesn’t have live dealer games, doesn’t have a mobile app, lacks certain types of bonuses, and its website is janky and looks dated.

What I did find impressive was the selection of niche games like video poker, solitaire, and keno. Also, its welcome bonus is quite generous, and so are some of its other promo code deals. Customer support is easy to reach, and there is a sufficient number of purchasing options.

However, what really puts me off is the paywall on dozens of games that you can only access by buying a package of $24.99 or higher. I haven’t seen any top brand do that, and it’s one of the main reasons I gave Carnival Citi a relatively mediocre score in this review.

Our Experts Verdict

Carnival Citi is a safe and legit sweepstakes casino featuring over 200 casino games of good variety and a rewarding new customer bonus. It has lots of room for improvement, mostly having to do with the user experience and easing down on the purchase requirement for accessing all games.

Still, it’s worth checking out for its welcome bonus and some rare types of games you’ll find in its library. Sign up now using our links and enjoy the Carnival!

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